Topics

Group related feedback together to identify patterns and track issues.

What Are Topics?

Topics let you organize feedback into meaningful groups. When multiple users report similar issues or request similar features, you can merge that feedback into a single topic to:

  • See how many users are affected by an issue
  • Track progress as you work on fixes or features
  • Keep your inbox organized

Topic Properties

Name

A short title describing the topic (max 100 characters).

Description

Additional context about the topic (max 500 characters).

Status

Track where you are with this topic:

  • Active — Collecting feedback, not yet being worked on
  • In Progress — Currently being addressed
  • Resolved — Issue fixed or feature shipped

Working with Topics

Creating a Topic

  1. Go to Inbox and select a feedback item
  2. Click Create Topic
  3. Enter a name and optional description
  4. The feedback is now linked to your new topic

Merging Feedback into a Topic

  1. Select feedback in the Inbox
  2. Click Add to Topic
  3. Choose an existing topic
  4. The feedback is linked to that topic

Unmerging Feedback

View a topic's details and click the unlink icon next to any feedback to remove it from the topic. The feedback returns to your inbox as a standalone item.

Topics Page

The Topics page shows all your topics with:

  • Topic name and status
  • Number of feedback items linked
  • Quick stats (active topics, total grouped feedback)

Click any topic to see all linked feedback and manage the topic.

Tips for Using Topics

  • Create topics for recurring themes (e.g., "Mobile app crashes", "Dark mode requests")
  • Update the status as you work through issues so your team stays informed
  • Use the feedback count to prioritize — topics with more feedback may be higher impact
  • Deleting a topic unlinks all feedback but doesn't delete it